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Do you accept insurance?

While we can accept HSA/FSA cards for payment, we do not directly bill insurance companies. We can provide you with a receipt that you can submit to your insurance for reimbursement upon request.

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Are your sessions timed?

We offer true hands-on timed sessions. This means that the duration you select is the exact time your therapist will be working on you, ensuring you receive the maximum value from your session.

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What is your cancellation policy?

We require 24-hour notice for cancellations. Late cancellations or no-shows may be subject to a cancellation fee.

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Can massage help with specific medical conditions?

Massage therapy can help manage symptoms of various conditions like fibromyalgia, arthritis, and chronic pain. Always consult your healthcare provider before starting massage therapy for medical conditions.

What should I do to prepare for my first visit?

Once scheduled, we will send you our intake forms. Please complete as soon as possible so that your therapist has time to review prior to your appointment.

What types of massage do you offer?

We offer various massage modalities including therapeutic massage, deep tissue massage, relaxation massage, and customized treatments based on your specific needs.

What is Gua Sha (Scraping)?

Gua Sha is an ancient healing technique that involves scraping the skin with a smooth-edged tool to improve circulation, release muscle tension, and promote overall wellness. It is often used to address issues such as chronic pain, inflammation, and respiratory conditions. Ask your therapist if you would like to

What is Cupping?

Cupping is a therapy that involves placing cups on the skin to create suction. This suction helps to increase blood flow, reduce muscle tension, and promote healing. Cupping can be used to address various issues, including pain, inflammation, and stress. Ask your therapist if you're interested in trying

What kind of cups are used in cupping therapy?

Our cupping therapy uses silicone cups because they are flexible and cover a larger surface area over other types of cups. All cups utilize gravity to create space in between the tissue in order to optimize the flow of both blood and lymph. Other types include glass and bamboo cups,

Do you accept Health Savings Accounts (HSAs)?

Yes, we accept HSA/FSA cards as a form of payment for our services.

Do you accept Flexible Spending Accounts (FSAs)?

Yes, we accept HSA/FSA cards as a form of payment for our services.

Can you provide a Superbill for insurance?

Yes, we can provide a receipt upon request. This document includes all the necessary information for you to submit to your insurance for reimbursement.

What is CBD?

CBD, or cannabidiol, is a natural compound found in hemp plants. It is known for its potential therapeutic benefits, including pain relief, reduced inflammation, and anxiety reduction. Please let your therapist know if you would like a CBD-infused massage experience.

Where can I find the CBD Products you use?

Be Well, Dragonfly is proud to use and resell Giddy Up products. Local to the Phoenix area, their products are manufactured in Arizona.

Can I purchase CBD products from you?

Absolutely. Feel free to ask your therapist for more information during your visit.

Do you offer Sports Massage?

Yes, we offer Sports Massage. Sports Massage typically uses medium or light pressure and is designed to help athletes prepare for and recover from sporting events, as well as to address specific areas of tension and injury.

How long are your massage sessions?

We offer 60-minute, 90-minute, and 120-minute durations. We recommend 90 minutes for first-time clients to allow for a thorough consultation and treatment. Our massage sessions are true HANDS ON timed. Meaning the length you choose, is the length that your therapist will be working on you.

How early should I arrive for my appointment?

Please arrive 5-10 minutes early to your appointment. If able, please use the bathroom before your appointment to ensure your session starts on time. This also allows time for any necessary paperwork and a brief consultation with your therapist.

What should I expect when I arrive for my first visit?

We are located inside of a shared medical office, American Health Suites. When you walk in, please go to the iPad directly in front of you. Tap 'Client Check-in' and then search for 'Be Well, Dragonfly'. Tap on our tile and enter your name. That&

What should I expect when I meet my therapist for the first time?

When you meet your therapist for the first time, they will review your intake forms and discuss your therapy goals. This is a great time to ask any questions or voice any concerns you may have. Your therapist will explain the massage process and then leave the room for you

Will I always see the same therapist?

This is entirely up to you! We find the best results are achieved through consistency with your therapist because it helps to build a therapeutic relationship and allows for more personalized care. However, there may be times when you need to see a different therapist due to scheduling conflicts or

How often should I get a massage?

The frequency of massage varies by individual needs. Some clients benefit from weekly sessions, while others maintain wellness with monthly visits. We'll help you determine the best schedule for your goals.

What should I wear during the massage?

You'll be professionally draped throughout the session and only the area being worked on will be exposed. Most clients undress to their comfort level, but you can remain partially clothed if preferred.

What forms of payment do you accept?

We accept all major credit cards, cash, and digital payment methods. Payment is required at the time of service.

Is massage therapy safe during pregnancy?

Absolutely! If you are currently experiencing a healthy pregnancy, massage therapy is a wonderful addition to your care plan.